Provider Nest Terms of Service

Provider Nest provides automation, CRM, workflow, website, AI, systems, and operational setup services for service-based businesses.

In these Terms:

• Provider Nest, we, us, or our means Provider Nest.
• Client, you, or your means the person or business using our website, purchasing a package, accessing our systems, or engaging us for services.

You accept these Terms when you:

• use our website;
• purchase a package;
• tick an agreement checkbox at checkout;
• submit payment details;
• access a Provider Nest-managed platform or client system;
• use any service, system, automation, workflow, or content we provide.

You must not use our website or services if you do not agree with these Terms.

Each package has its own service agreement. The package agreement sets out the specific inclusions, price, billing option, usage charges, cancellation terms, platform access terms, data terms, IP terms, and service scope for that package.

The current packages are:

• Hatch
• Takeoff
• Flight

Larger or custom work may be handled through a separate framework agreement, Statement of Work, proposal, schedule, or amendment.

Unless stated otherwise, prices shown on our website are GST inclusive.

We aim to display prices clearly before checkout. Some services may also involve usage-based charges or third-party costs, including SMS, calls, email, AI, phone numbers, domains, verification, premium integrations, marketplace apps, and other platform usage.

Usage-based charges are payable in addition to the subscription or project fee unless the relevant package agreement or Statement of Work says otherwise.

If your package or project uses usage-based services, you are responsible for usage generated through your account, users, automations, AI tools, messaging, calls, emails, integrations, and connected systems.

Unless agreed in writing, there is no usage cap. You must pay all usage charges generated through your account or systems.

Usage rates may change if third-party platform, carrier, AI, messaging, verification, domain, or marketplace costs change. We will take reasonable steps to display or notify material changes before applying them to future usage.

Subscriptions are billed in advance.

Monthly subscriptions renew each month unless cancelled in accordance with the relevant package agreement.

Annual subscriptions are paid upfront, continue for the annual term, and are not refundable except where required by law or agreed in writing.

We may suspend access or work if subscription payments, usage charges, project fees, or approved third-party costs are overdue, after giving reasonable notice where practical.

Monthly plans require 30 days' written cancellation notice unless the applicable service agreement says otherwise.

Annual plans continue for the annual term and are not refundable except where required by law or agreed in writing.

Unless required by law, no cooling-off period applies to purchases made through the Provider Nest website checkout or where you requested or initiated the purchase.

If an agreement is entered into as an unsolicited consumer agreement under Australian Consumer Law, any legally required cooling-off rights will apply. Provider Nest will comply with those rights where applicable.

This section does not limit any rights you may have under Australian Consumer Law or other applicable laws.

After cancellation or expiry of the paid term, access to Provider Nest-managed systems, white-labelled platform access, MyNestCRM/GHL access, automations, templates, support, and related services ends unless we agree otherwise in writing.

You may keep or export agreed client-owned assets, including your data, brand assets, supplied content, and other exportable client-owned materials.

Provider Nest reusable IP, workflows, templates, prompts, automations, architecture, methods, and platform configuration are not transferred unless separately agreed in writing.

Provider Nest may build or operate services using MyNestCRM / GoHighLevel and other third-party tools, including n8n, Supabase, Stripe, ClickUp, Google Workspace, Lovable, AI providers, domain providers, carriers, email providers, analytics tools, and other platforms.

Third-party tools are governed by their own terms, availability, pricing, limits, data handling, support, and acceptable-use rules.

Provider Nest is not responsible for outages, API changes, deliverability issues, account restrictions, vendor rate changes, platform approval delays, or feature changes caused by third-party providers, except to the extent required by law.

Some tools or features may require verification, approval, compliance checks, client accounts, third-party subscriptions, or additional fees.

You are responsible for:

• providing accurate business, contact, billing, brand, content, system, and onboarding information;
• providing required access, approvals, credentials, and platform permissions on time;
• ensuring you have lawful authority to provide customer, staff, payment, health, sensitive, or operational data to Provider Nest and connected platforms;
• using messaging, calls, email, AI, payment, automation, and customer data features lawfully;
• reviewing and approving work, content, automations, workflows, and go-live decisions;
• complying with your own industry, privacy, marketing, employment, payment, and customer communication obligations.

We may pause work if required information, access, approvals, or risk decisions are delayed.

We may collect, access, store, configure, and process information reasonably required to provide our services, operate systems, support clients, manage billing, maintain security, and comply with legal obligations.

This may include business information, contact information, customer information, staff information, usage information, account access details, system configuration, workflow data, support records, payment-related information, and technical logs.

You must ensure you have lawful authority to provide data to Provider Nest and connected platforms.

Where personal information is collected through forms, checkout, onboarding, or client systems, relevant privacy notices and policies should be made available.

Our privacy practices are described in our Privacy Policy.

You own your pre-existing data, customer information, brand assets, supplied content, business information, and process knowledge.

Provider Nest owns its pre-existing materials and reusable methods, templates, prompts, automations, workflows, operating models, strategy, architecture, configuration logic, documentation patterns, code patterns, know-how, and generic system patterns.

Unless a service agreement, Statement of Work, proposal, schedule, or amendment says otherwise, you receive a non-exclusive, non-transferable licence to use delivered configurations and materials for your own business operations while fees are paid and access is active.

Provider Nest may reuse general ideas, methods, workflow patterns, templates, automations, prompts, architecture, and learnings after removing client names, confidential details, brand assets, and client data.

Package inclusions are limited to the relevant package agreement and checkout description.

Custom work, additional development, new automations, advanced reporting, app builds, AI workflow changes, integrations, custom dashboards, operational redesign, handover work, migrations, or support outside the package scope may require a separate quote, Change Request, Statement of Work, or amendment.

We may improve or modify workflows, templates, automations, or platform configuration where this does not materially reduce your paid entitlement.

Material scope, fee, timeline, data, IP, or platform risk changes should be documented in writing.

You must not use our website, systems, platforms, automations, AI tools, messaging tools, or services to:

• breach the law;
• send spam or unlawful marketing;
• mislead customers or regulators;
• process data without lawful authority;
• upload malicious code or attempt unauthorised access;
• misuse AI, messaging, calls, payment, or automation features;
• infringe another person's rights;
• damage Provider Nest, third-party platforms, other clients, or end users.

We may suspend access if we reasonably believe there is unlawful use, platform abuse, security risk, data risk, non-payment, or serious misuse.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that cannot lawfully be excluded under Australian Consumer Law or other applicable law.

Subject to non-excludable rights, Provider Nest is not liable for indirect, consequential, special, or loss-of-profit damages, including lost revenue, lost opportunity, reputational loss, data loss caused by client misuse, or business interruption.

Subject to non-excludable rights and the applicable service agreement, Provider Nest's liability is limited to the fees paid for the affected service during the 30 days before the event giving rise to the claim, or another amount agreed in writing.

Website content is provided for general information only. It may describe packages, features, examples, tools, automations, and outcomes, but it is not legal, accounting, tax, financial, clinical, or regulated compliance advice.

Feature availability may depend on setup, package selection, third-party platform limits, approvals, data quality, business requirements, and technical feasibility.

We may update these Terms from time to time for legal, operational, platform, security, pricing, or service reasons.

The version and last updated date will be shown on this page.

Material changes should be notified in a way that gives affected clients a fair opportunity to review them before they apply to future paid services or usage.

We will not rely on one-sided changes that would likely be unfair under Australian unfair contract terms law.

For questions about these Terms, package agreements, cancellation, usage billing, access, data, or service scope, contact the Provider Nest team.

Email: Support@providernest.com.au
Website: www.Providernest.com.au

This page is intended to be a clear working Terms of Service page for Provider Nest. It should be reviewed by an Australian lawyer before being treated as final legal terms.